Refund Policy

  1. Refund Policy

    At EyeSecurePlus.in, we strive to provide high-quality software solutions and services. We understand that there may be situations where a refund is necessary. Our refund policy is designed to ensure a transparent and fair process for our customers.

    1. Eligibility for Refund

    A refund request may be considered under the following conditions:

    • If the service or software purchased is not delivered as promised.
    • If there is a technical issue that cannot be resolved within a reasonable time.
    • If the service does not meet the specifications outlined at the time of purchase.

    2. Non-Refundable Items

    Refunds will not be provided in the following cases:

    • If the product/service has already been used or accessed.
    • If the issue is due to customer-side misconfiguration, hardware limitations, or network issues.
    • If a refund is requested beyond [X] days from the date of purchase.
    • For customized software solutions or development services, as they are tailored to individual client needs.

    3. Refund Process

    • To initiate a refund request, customers must contact our support team at [your support email] with the order details and a brief explanation of the issue.
    • Our team will review the request and may ask for additional details if necessary.
    • If the refund is approved, the amount will be credited back to the original payment method within [X] business days.

    4. Cancellation Policy

    • Customers can cancel their order before the service is initiated for a full refund.
    • Once the service has started or the software has been delivered, cancellations will not be accepted.

    5. Contact Us

    For any questions related to our refund policy, please reach out to our support team at [your support email] or call us at [your contact number].